April 27, 2011 is a day that many people in my small neighborhood in Knoxville, Tennessee won’t soon forget. An outbreak of tornadoes and other devastating weather systems wreaked havoc in Tennessee, as well as Alabama, Arkansas, Georgia, Mississippi, and Virginia, changing the lives of millions. Looking back on that experience, the hailstorm was probably the least frightening aspect of that fateful day. I knew then that it was going to be a long and complex process to put the pieces back together.

The damaged caused by these storms was much more than a DIY expert could handle.

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